TERMS & CONDITIONS

Terms and Conditions of the Bà Tú Coffee Online Store

Last updated: 24 May 2026 Effective from: 24 May 2026

These Terms and Conditions govern the sale of goods and the use of the online store available at https://batucoffee.com, operated by Mai Company. They have been drafted in accordance with:

the Act of 18 July 2002 on Providing Services by Electronic Means (hereinafter: "EM Act"),
the Act of 30 May 2014 on Consumer Rights (hereinafter: "CRA"),
the Act of 23 April 1964 – Civil Code (hereinafter: "CC"),
Regulation (EU) 2016/679 (GDPR).

Polish law applies as the law of the country where the Seller is established. Where you are a consumer resident in another EU Member State, you also benefit from mandatory provisions of consumer protection law of your country of habitual residence (Article 6(2) of the Rome I Regulation).

§ 1. General provisions

The online store is operated by Mai Company, with its registered office at Złota 75A/7, 00-819 Warsaw, Poland, VAT (NIP) PL5243067521 (hereinafter: "Seller").
Contact details:
- postal address: Złota 75A/7, 00-819 Warsaw, Poland,
- email: office@batucoffee.com.
These Terms and Conditions also constitute the regulations for providing services by electronic means within the meaning of Article 8 of the EM Act.
The Seller sells products at retail to consumers and entrepreneurs with consumer rights. The Store does not handle wholesale (B2B) orders — wholesale inquiries may be sent to office@batucoffee.com.
The Store sells exclusively to addresses within the European Union.

§ 2. Definitions

For the purposes of these Terms and Conditions:

Seller – Mai Company, as defined in § 1(1).
Store – the online store operated by the Seller at https://batucoffee.com.
Customer – a natural person, legal entity, or organizational unit with legal capacity that makes a purchase in the Store.
Consumer – a Customer who is a natural person entering into a legal act with the Seller that is not directly related to that person's business or professional activity, within the meaning of Article 22¹ CC.
Entrepreneur with Consumer Rights (ECR) – a natural person concluding a contract directly related to their business activity, where the content of the contract shows that it does not have a professional character for that person, in accordance with Article 7aa CRA. The provisions on Consumers regarding the right of withdrawal, unfair contract terms, and conformity of goods with the contract apply accordingly to ECRs.
Product – roasted coffee offered in the Store.
Order – a Customer's declaration of intent aimed directly at concluding a Sales Contract.
Sales Contract – the sales contract for a Product concluded between the Seller and the Customer through the Store.
Terms – these Terms and Conditions.

§ 3. Services provided by electronic means

The Seller provides the following services free of charge by electronic means: a) making the Store's content available, b) enabling the placement of an Order (guest checkout), c) providing a contact form.
The Store does not offer user account registration. Each Order is placed individually without the need to create an account.
Technical requirements for using the Store: a) a device with internet access, b) a current version of a web browser (Chrome, Firefox, Safari, Edge) with JavaScript and cookies enabled, c) an active email account.
The Customer is required to use the Store in accordance with the law and good practices. The Customer is prohibited from providing content of an unlawful nature.
The Customer may end use of the Store's content service at any time by leaving the website.

§ 4. Placing and processing of Orders

Orders may be placed through the Store 24 hours a day, 7 days a week.
To place an Order, the Customer: a) selects the Product(s) and their variant (e.g. weight) and adds them to the cart, b) provides the data necessary for processing the Order: first and last name, delivery address, email address, phone number, and, in the case of a VAT invoice, also the company name, address, and tax number (NIP), c) selects the delivery method and payment method, d) reads these Terms and confirms acceptance of them, e) confirms the Order with the obligation to pay (by clicking the "Order and pay" button or equivalent).
Placing an Order constitutes an offer to conclude a Sales Contract addressed to the Seller. The Sales Contract is concluded upon the Seller's confirmation of acceptance of the Order, sent to the email address provided by the Customer.
Prices of the Products are stated in euro (EUR) and include VAT. Prices do not include delivery costs, which are shown separately during the ordering process.
The Seller may change the prices of Products at any time; price changes do not affect Orders placed before the change takes effect.
Product availability depends on current stock levels. If the Seller is unable to fulfill an Order for reasons beyond its control (e.g. unavailability of the Product), it will inform the Customer and refund the full amount received within 14 days.

§ 5. Payment methods

The Customer may make a payment using: a) a payment card or Stripe Link – via Stripe, b) Apple Pay – via Stripe, c) BLIK – via Stripe.
The payment operator is Stripe Payments Europe Ltd. The Seller does not process or store the Customer's payment card data.
The Customer is required to make payment within 3 days of placing the Order. Failure to make payment within this period results in cancellation of the Order.

§ 6. Discount codes

The Seller may issue discount codes (promo codes) with a defined validity period and conditions of use.
To use a discount code, the Customer enters the code in the designated field in the cart before confirming the Order.
Discount codes cannot be exchanged for cash. A single Customer may use one discount code per Order, unless the terms of the code provide otherwise.
In the event of withdrawal from a Sales Contract in which a discount code was used, the Seller refunds the amount actually paid by the Customer.

§ 7. Delivery

Delivery of Products is made within the territory of European Union Member States.
Available delivery methods and indicative costs:

Delivery method	Country	Cost	Indicative delivery time
InPost Paczkomat (parcel locker)	Poland	from 15 PLN	2–3 business days from dispatch
DHL	Poland	from 25 PLN	2–3 business days from dispatch
DHL	other EU countries	from 25 PLN (price depends on country and weight)	5–7 business days from dispatch

The exact delivery cost is shown during the ordering process, before the Order is confirmed.
The Seller dispatches the parcel within 3 business days of payment being received.
The delivery times listed above are the carrier's processing times and are indicative. The Seller is not liable for delays caused by the carrier.
The risk of accidental loss or damage to the Product passes to the Consumer or ECR only upon delivery of the Product to the Consumer/ECR or a person designated by them to receive the Product (Article 548 § 3 CC).

§ 8. Right of withdrawal from the Sales Contract

A Consumer or ECR has the right to withdraw from the Sales Contract within 14 days of taking possession of the Product, without giving a reason and without incurring costs, except as set out in this section.
To exercise the right of withdrawal, the Consumer/ECR must inform the Seller of the decision by means of an unequivocal statement (e.g. an email to office@batucoffee.com or a letter sent to the Seller's address). The Consumer/ECR may use the model withdrawal form set out in Annex 2 to the CRA but is not required to do so. A model withdrawal form is provided in Annex 1 to these Terms.
To meet the withdrawal deadline, it is sufficient to send the statement before the deadline expires.
Exclusion of the right of withdrawal (Article 38(5) CRA). The Seller delivers Products in sealed factory packaging (seal/weld). The right of withdrawal does not apply to Products whose packaging has been opened after delivery, for reasons of health protection and hygiene. Accordingly, the Consumer/ECR may return only Products in undamaged, sealed factory packaging.
Effects of withdrawal. In the event of effective withdrawal: a) the Seller refunds to the Consumer/ECR all payments received from them, including the costs of delivery of the Product to the Consumer/ECR (except for additional costs resulting from the Consumer's/ECR's choice of a delivery method other than the cheapest standard method offered by the Seller), without undue delay and in any case no later than within 14 days of receiving the withdrawal statement; b) the refund is made using the same means of payment used by the Consumer/ECR for the purchase, unless the Consumer/ECR has expressly agreed to a different solution; the Consumer/ECR shall not incur any fees in connection with the refund; c) the Seller may withhold the refund until it has received the Product back or until the Consumer/ECR has provided evidence of having sent it back, whichever occurs earlier (Article 32(3) CRA).
Returning the Product. The Consumer/ECR returns the Product to the Seller's address (Złota 75A/7, 00-819 Warsaw, Poland) without undue delay and in any case no later than 14 days from the day on which the Consumer/ECR communicated the withdrawal. The Consumer/ECR bears the direct costs of returning the Product.
The Consumer/ECR is liable for any diminished value of the Product resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product (Article 34(4) CRA).

§ 9. Complaints (non-conformity of goods with the contract)

The Seller is liable to the Consumer and ECR for the conformity of the Product with the Sales Contract on the terms set out in Chapter 5a of the CRA.
The Seller is liable for non-conformity of the Product with the Sales Contract existing at the time of delivery and revealed within 2 years from the day of delivery of the Product.
Complaints may be submitted: a) by email to office@batucoffee.com, b) in writing to the Seller's address: Złota 75A/7, 00-819 Warsaw, Poland.
A complaint should include: a) the Customer's name and contact details, b) the Order number or proof of purchase, c) a description of the non-conformity and the date it was identified, d) the Customer's request (repair, replacement, price reduction, or withdrawal from the contract).
The Consumer/ECR may first request repair or replacement of the Product. The Seller may replace the Product when the Consumer/ECR has requested repair, or repair it when the Consumer/ECR has requested replacement, if bringing the Product into conformity in the manner chosen by the Consumer/ECR is impossible or would require excessive costs (Article 43d CRA).
The Consumer/ECR may request a price reduction or withdraw from the contract if: a) the Seller has refused repair or replacement, or has failed to bring the Product into conformity with the Sales Contract; b) the non-conformity persists despite attempts at repair or replacement; c) the non-conformity is significant enough to justify a price reduction or withdrawal without first requesting repair or replacement; d) it is clear from the Seller's statement or the circumstances that the Seller will not bring the Product into conformity with the contract within a reasonable time or without significant inconvenience to the Consumer/ECR.
The Seller will respond to a complaint from a Consumer/ECR within 14 days of receipt. Failure to respond within this period constitutes acceptance of the complaint (Article 7a(2) CRA).
The Seller bears the cost of returning the complained-of Product to the Seller.
Customers who are neither Consumers nor ECRs: the statutory warranty for defects of the Product is excluded in relation to Customers who are neither Consumers nor ECRs (Article 558 § 1 CC).

§ 10. Out-of-court complaint and redress mechanisms

A Consumer has the right to use out-of-court methods of handling complaints and pursuing claims. In particular, the Consumer may: a) apply to the permanent arbitration court at the Voivodeship Inspector of the Trade Inspection for resolution of a dispute arising from the Sales Contract; b) apply to the Voivodeship Inspector of the Trade Inspection for mediation aimed at amicable resolution of the dispute; c) seek assistance from a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. Federacja Konsumentów).
Detailed information about out-of-court methods of handling complaints and pursuing claims is available on the website of the President of the Office of Competition and Consumer Protection (UOKiK): https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
The use of out-of-court methods is voluntary and requires the consent of both parties to the dispute.

§ 11. Personal data

The controller of personal data processed in connection with the operation of the Store is the Seller.
Detailed information about personal data processing, the legal bases, retention periods, recipients of data, and the rights of data subjects is set out in the Privacy Policy available on the Store's website.

§ 12. Complaints regarding services provided by electronic means

Complaints regarding the functioning of the Store (e.g. malfunctioning forms, technical issues) may be submitted by email to office@batucoffee.com.
The complaint should describe the issue and include the Customer's contact details.
The Seller will consider the complaint within 14 days of receipt.

§ 13. Changes to the Terms

The Seller may amend these Terms for important reasons such as: a) changes in generally applicable law, b) changes in the way services are provided in the Store for technical or technological reasons, c) changes in the scope or principles of services provided, including the introduction of new functionalities or withdrawal of existing ones, d) changes in payment or delivery methods, e) changes in the Seller's identifying data, f) the need to remove ambiguities, errors, or clerical mistakes.
The Seller will inform Customers of changes by publishing a new version of the Terms on the Store's website.
Orders placed before the entry into force of the amended Terms are subject to the Terms in force at the time the Order was placed.

§ 14. Final provisions

Matters not regulated by these Terms are governed by Polish law, in particular the Civil Code, the Consumer Rights Act, and the Act on Providing Services by Electronic Means.
The choice of Polish law does not deprive a Consumer of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country of the Consumer's habitual residence (Article 6(2) of the Rome I Regulation).
Disputes arising from a Sales Contract with a Consumer are resolved by the court competent under the Polish Code of Civil Procedure. Disputes arising from contracts with Customers who are neither Consumers nor ECRs are resolved by the court having jurisdiction over the Seller's registered office.
These Terms are available in the Store free of charge at all times in a manner allowing their retrieval, reproduction, and recording.

Annex 1: Model withdrawal form

(this form should be completed and returned only if you wish to withdraw from the contract)

To: Mai Company Złota 75A/7, 00-819 Warsaw, Poland email: office@batucoffee.com

I/We() hereby give notice that I/we() withdraw from the contract of sale of the following goods:

........................................................................................

Date of conclusion of the contract()/receipt(): ............................................................

Name of consumer(s): ............................................................

Address of consumer(s): ............................................................

Signature of consumer(s) (only if this form is sent on paper): ............................................................

Date: ............................................................

() Delete as appropriate.*