TERMS & CONDITIONS

Terms and Conditions of the Bà Tú Coffee Online Shop

Last updated: 9 June 2026 Effective from: 9 June 2026

These Terms and Conditions set out the rules for sales and use of the online shop available at https://batucoffee.com, operated by Mai Company. The Terms have been prepared in accordance with:

the Polish Act of 18 July 2002 on the Provision of Electronic Services (hereinafter: "ESA"),
the Polish Act of 30 May 2014 on Consumer Rights (Journal of Laws 2024, item 1796 as amended, hereinafter: "CRA"),
the Polish Act of 23 April 1964 — Civil Code (hereinafter: "CC"),
Regulation (EU) 2016/679 (GDPR).

The Seller is established in Poland and the Sales Agreement is governed by Polish law, without prejudice to mandatory consumer-protection rules of the Consumer's country of habitual residence (see § 14).

§ 1. General provisions

The online shop is operated by Mai Company, with its registered office at ul. Złota 75A/7, 00-819 Warsaw, Poland, Tax ID (NIP) PL5243067521 (hereinafter: "Seller").
Contact details:
- postal address: ul. Złota 75A/7, 00-819 Warsaw, Poland,
- e-mail: office@batucoffee.com.
These Terms also constitute the regulations for the provision of electronic services within the meaning of Article 8 of the ESA.
The online shop carries out retail sales only, to Consumers and Sole Traders on Consumer Rights. These Terms do not apply to wholesale (B2B) sales; wholesale enquiries are handled on the basis of separate arrangements and may be sent to office@batucoffee.com.
The Shop sells to customers in the Member States of the European Union.

§ 2. Definitions

The following terms used in these Terms shall have the meanings assigned below:

Seller – Mai Company, as identified in § 1(1).
Shop – the online shop operated by the Seller at https://batucoffee.com.
Customer – a natural person with full legal capacity making a purchase in the Shop as a Consumer or as a Sole Trader on Consumer Rights.
Consumer – a Customer who is a natural person performing a legal transaction with the Seller which is not directly connected with their business or professional activity, within the meaning of Article 22¹ of the Polish Civil Code.
Sole Trader on Consumer Rights (STCR) – a natural person concluding a contract directly connected with their business activity where, in the light of the contract's content, that activity is not of a professional nature for them, pursuant to Article 7aa of the CRA (in Polish: Przedsiębiorca na prawach konsumenta, abbreviated PPK). The provisions on Consumers concerning the right of withdrawal, unfair contract terms and lack of conformity of the goods with the contract apply accordingly to STCRs.
Product – roasted coffee offered in the Shop.
Order – the Customer's declaration of intent directly aimed at concluding a Sales Agreement.
Sales Agreement – the contract for the sale of a Product concluded between the Seller and the Customer through the Shop.
Terms – this document.

§ 3. Electronic services

The Seller provides the following services electronically, free of charge: a) making the content of the Shop available, b) enabling the placing of an Order (guest checkout, no registration), c) making a contact form available.
The Shop does not maintain user accounts. Each Order is placed individually without the need to create an account.
Technical requirements for using the Shop: a) a device with internet access, b) an up-to-date web browser (Chrome, Firefox, Safari, Edge) with JavaScript and cookies enabled, c) an active e-mail account.
The Customer shall use the Shop in a manner consistent with the law and good practices. Supplying content of an unlawful nature is prohibited.
The Customer may at any time stop using the service of making Shop content available by leaving the website.

§ 4. Placing and processing Orders

Orders may be placed via the Shop 24 hours a day, 7 days a week.
To place an Order, the Customer: a) selects the Product(s) and their variant (e.g. weight) and adds them to the basket, b) provides the data necessary to process the Order: first and last name, delivery address, e-mail address, telephone number, and — where a VAT invoice is requested — also the company name, address and tax ID, c) selects the delivery and payment method, d) reviews and accepts these Terms, e) confirms the Order with an obligation to pay (by clicking "Order and pay" or an equivalent button).
Placing an Order constitutes an offer to conclude a Sales Agreement made to the Seller. The Sales Agreement is concluded upon the Seller's confirmation of acceptance of the Order, sent to the Customer's e-mail address.
Product prices are stated in euro (EUR) and include VAT. Prices do not include delivery costs, which are shown separately during the ordering process.
The Seller may change Product prices at any time; price changes do not apply to Orders placed before they take effect.
Product availability depends on current stock. If the Seller is unable to fulfil an Order for reasons beyond its control (e.g. unavailability of a Product), it shall notify the Customer and refund any payment received within 14 days.

§ 5. Payment methods

The Customer may pay: a) by debit/credit card or Stripe Link – via Stripe, b) Apple Pay – via Stripe, c) BLIK – via Stripe (Polish payment method).
The payment provider is Stripe Payments Europe Ltd. The Seller does not process or store the Customer's card data.
Payment is made immediately at the time of placing the Order. If the payment is not successfully authorised, the Order is not accepted for processing.

§ 6. Discount codes

The Seller may make discount codes (promo codes) available, with a defined validity period and conditions of use.
To use a code, enter it in the appropriate field in the basket before confirming the Order.
Discount codes cannot be exchanged for cash. One Customer may use one code per Order, unless the terms of the code state otherwise.
If the Customer withdraws from a Sales Agreement in which a code was used, the Seller refunds the amount actually paid. In the case of partial withdrawal (return of some Products from an Order), the code already used cannot be re-applied to the Products kept by the Customer.

§ 7. Delivery

Products are delivered within the Member States of the European Union.
Available delivery methods and indicative costs:

Delivery method	Destination	Cost	Indicative delivery time
InPost Paczkomat	Poland	from 4 EUR	2–3 business days from dispatch
InPost Courier	Poland	from 6 EUR	2–3 business days from dispatch
DHL	Other EU	from 6 EUR (price depends on country and weight)	5–7 business days from dispatch

The delivery cost is shown during the ordering process before the Order is confirmed.
The Seller dispatches the parcel within up to 3 business days from the date payment is credited.
The delivery times in the table above are the carriers' estimated processing times and are indicative. The Seller is not liable for delays caused by the carrier.
The risk of accidental loss or damage to the Product passes to the Consumer/STCR upon delivery of the Product to the Consumer/STCR or to a person designated by the Consumer/STCR to take receipt (Article 548 § 3 of the Polish Civil Code). In the case of delivery to a parcel locker chosen by the Consumer/STCR, the Product is deemed delivered when the carrier places the parcel in the locker compartment assigned to that Consumer/STCR.
If the Customer fails to collect a parcel within the time set by the carrier and the parcel is returned to the Seller: a) where the failure to collect occurred for reasons attributable to the Customer, the Seller may contact the Customer to agree on the terms of a repeat shipment; the cost of repeat shipment is borne by the Customer, b) if the Customer instead withdraws from the contract, the Seller processes the refund in accordance with § 8.

§ 8. Right to withdraw from the Sales Agreement

The Consumer and STCR have the right to withdraw from the Sales Agreement within 14 days from the date on which the Product was taken into possession, without giving any reason and without incurring any costs other than those set out in this section (Article 27 of the CRA).
To exercise the right of withdrawal, the Consumer/STCR shall inform the Seller of their decision by an unambiguous statement (for example, an e-mail sent to office@batucoffee.com or a letter sent to the Seller's address). The Consumer/STCR may use the model withdrawal form set out in Annex 2 to the CRA, but it is not obligatory. A model withdrawal form is also set out in Annex 1 to these Terms.
To meet the withdrawal deadline, it is sufficient to send the statement before the deadline expires.
Exclusion of the right of withdrawal (Article 38 point 5 of the CRA). The Seller delivers Products in original packaging fitted with a one-way degassing valve (aroma valve) and a heat seal/closure ensuring air-tightness. For reasons of health protection and hygiene — in particular the impossibility of restoring the air-tightness of the packaging, of verifying the conditions under which it is refilled, and of placing such a Product back on the market as safe food — the right of withdrawal does not apply to a Product whose original packaging has been opened after delivery. The Consumer/STCR may therefore return only a Product in undamaged, originally sealed packaging.
Effects of withdrawal. Where withdrawal is effective: a) the Seller shall refund to the Consumer/STCR all payments received from them, including the cost of delivering the Product to the Consumer/STCR (except for any additional costs arising from the Consumer's/STCR's choice of a delivery method other than the least expensive ordinary delivery method offered by the Seller — Article 33 of the CRA), without undue delay and in any event no later than 14 days from the day on which the withdrawal statement is received; b) the refund will be made using the same means of payment as the Consumer/STCR used for the original transaction, unless the Consumer/STCR has expressly agreed otherwise; in no event will the Consumer/STCR incur any fees as a result of this refund; c) the Seller may withhold the refund until it has received the Product back, or until the Consumer/STCR has supplied evidence of having sent the Product back, whichever is the earlier (Article 32(3) of the CRA). Evidence of sending the Product back is understood, in particular, as a postal or courier dispatch confirmation containing the parcel tracking number and indicating the Seller as the recipient.
Return of the Product. The Consumer/STCR shall return the Product to the Seller's address (ul. Złota 75A/7, 00-819 Warsaw, Poland) without undue delay, and in any event no later than 14 days from the day on which they communicated the withdrawal to the Seller. The direct costs of returning the Product to the Seller are borne by the Consumer/STCR.
The Consumer/STCR is liable for any diminished value of the Product resulting from handling it other than what is necessary to establish the nature, characteristics and functioning of the Product (Article 34(4) of the CRA).

§ 9. Complaints (lack of conformity of the Product with the contract)

The Seller is liable to the Consumer and STCR for the conformity of the Product with the Sales Agreement under the rules set out in Chapter 5a of the CRA.
The Seller is liable for any lack of conformity of the Product with the contract existing at the time of delivery and disclosed within 2 years of that moment (Article 43c(1) of the CRA).
Given the nature of the Product (a foodstuff with a defined best-before date), the loss of taste, aroma or other usable qualities of the Product after the best-before date shown on the packaging shall not constitute a lack of conformity of the Product with the contract.
A complaint may be submitted: a) by e-mail to office@batucoffee.com, b) in writing to the Seller's registered address: ul. Złota 75A/7, 00-819 Warsaw, Poland.
A complaint should include: a) the Customer's name and contact details, b) the Order number or proof of purchase, c) a description of the lack of conformity and the date it was identified, d) the Customer's request (repair, replacement, price reduction, or withdrawal from the contract).
The Consumer/STCR may, in the first instance, request repair or replacement of the Product. The Seller may carry out a replacement where repair is requested, or a repair where replacement is requested, if bringing the Product into conformity in the manner chosen by the Consumer/STCR is impossible or would involve excessive cost (Article 43d of the CRA). Given the nature of the Product (roasted coffee), the remedy will usually be replacement with a non-defective Product.
The Consumer/STCR may request a price reduction or withdrawal from the contract if (Article 43e of the CRA): a) the Seller has refused to repair or replace the Product, or has failed to bring it into conformity with the Sales Agreement; b) the lack of conformity persists despite attempts to bring the Product into conformity; c) the lack of conformity is so significant that it justifies a price reduction or withdrawal without first requesting repair or replacement; d) it is clear from the Seller's statement or from the circumstances that the Seller will not bring the Product into conformity within a reasonable time or without significant inconvenience to the Consumer/STCR.
The Seller will respond to a Consumer's/STCR's complaint within 14 days of receipt. Failure to reply within that period is treated as acceptance of the complaint (Article 7a of the CRA).
The cost of delivering the Product subject to complaint to the Seller is borne by the Seller (Article 43d(5) of the CRA).

§ 10. Out-of-court complaint handling and redress

The Consumer has the right to use out-of-court complaint and redress procedures. In particular, the Consumer may: a) refer the dispute to the permanent court of arbitration attached to the Voivodeship Inspector of the Trade Inspectorate (Inspekcja Handlowa) with a request to resolve the dispute arising from the Sales Agreement; b) ask the Voivodeship Inspector of the Trade Inspectorate to initiate mediation aimed at an amicable settlement of the dispute; c) seek assistance from the District (Municipal) Consumer Ombudsman or from a social organisation whose statutory tasks include consumer protection (e.g. Federacja Konsumentów).
Detailed information on out-of-court complaint handling and redress procedures is available on the website of the Office of Competition and Consumer Protection: https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
The use of out-of-court complaint handling is voluntary and requires the consent of both parties to the dispute.

§ 11. Personal data

The controller of personal data processed in connection with the operation of the Shop is the Seller.
Detailed information on the processing of personal data, including the legal bases, retention periods, data recipients, and the rights of data subjects, is provided in the Privacy Policy available on the Shop's website.

§ 12. Complaints concerning the provision of electronic services

Complaints concerning the operation of the Shop (e.g. malfunctioning forms, technical problems) may be submitted by e-mail to office@batucoffee.com.
The complaint should include a description of the problem and the Customer's contact details.
The Seller will consider the complaint within 14 days of its receipt.

§ 13. Changes to the Terms

The Seller may amend the Terms for important reasons, such as: a) changes to generally applicable laws, b) changes in the way services are provided in the Shop due to technical or technological reasons, c) changes in the scope or rules of the services provided, including the introduction of new functionalities or the discontinuation of existing ones, d) changes in payment or delivery methods, e) changes in the Seller's identifying details, f) the need to remove ambiguities, errors or typos.
The Seller shall notify Customers of any changes to the Terms by publishing the new version on the Shop's website.
Orders placed before the entry into force of an amendment to the Terms shall be subject to the Terms in force at the time the Order was placed.

§ 14. Final provisions

Matters not regulated by these Terms shall be governed by Polish law, in particular the Civil Code, the Consumer Rights Act, and the Act on the Provision of Electronic Services.
The choice of Polish law does not deprive the Consumer of the protection afforded to them by provisions that cannot be derogated from by agreement under the law of the country in which the Consumer has their habitual residence (Article 6(2) of the Rome I Regulation).
Disputes arising from a Sales Agreement concluded with a Consumer shall be resolved by the court having jurisdiction under the provisions of the Polish Code of Civil Procedure.
The Terms are available in the Shop free of charge at any time, in a form that allows them to be obtained, reproduced and stored.

Annex 1: Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Mai Company, ul. Złota 75A/7, 00-819 Warsaw, Poland e-mail: office@batucoffee.com

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods:

........................................................................................

Date of contract(*)/receipt(*): ............................................................

Name of consumer(s): ............................................................

Address of consumer(s): ............................................................

Signature of consumer(s) (only if this form is sent on paper): ............................................................

Date: ............................................................

(*) Delete as appropriate.